Privacy Policy

1. Introduction

CocoonaiTrade ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading and investment platform. Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, and phone number
• Date of birth and government-issued identification
• Residential address and billing information
• Bank account and payment information
• Tax identification numbers where required

2.2 Financial Information

• Transaction history and trading activity
• Investment portfolio details
• Deposit and withdrawal records
• Account balances and profit/loss statements

2.3 Technical Information

• IP address, browser type, and device information
• Log data and usage statistics
• Cookies and similar tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use collected information for the following purposes:

• To create and manage your trading account
• To process deposits, withdrawals, and transactions
• To provide customer support and respond to inquiries
• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To send important account notifications and updates
• To improve our services and user experience
• To analyze platform usage and market trends

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our platform, including payment processors, identity verification services, and cloud hosting providers.

4.2 Legal Requirements

Government authorities, regulators, or law enforcement when required by law or to protect our legal rights.

4.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition of our business by another company.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Two-factor authentication (2FA) options
• Regular security audits and penetration testing
• Restricted access to personal data on a need-to-know basis
• Secure data centers with 24/7 monitoring

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 7 years as required by financial regulations. You may request deletion of your data after account closure, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your data

To exercise these rights, contact us at privacy@cocoonaitrade.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: